FAQ
🧠 Understanding HelloResto
1 – What is HelloResto?
HelloResto is a smart assistant for restaurant owners, capable of automatically replying to customer messages on Instagram, WhatsApp, Facebook Messenger, and other channels. Thanks to artificial intelligence, it understands customer questions (opening hours, reservations, menu, etc.) and responds instantly, 24/7, in natural language.
It can also handle reservations by connecting to your existing tools, reduce the number of missed calls or messages, and save your team valuable time. You stay available to your customers without being glued to your phone.
2 – How does HelloResto’s artificial intelligence work?
HelloResto's AI is powered by natural language processing (NLP) technologies, similar to what powers ChatGPT. It can understand customer messages even when they’re informal or have spelling mistakes, and reply instantly in a natural, personalized way.
The bot is specifically trained for restaurant-related topics: hours, reservations, menus, events, location, contact, etc. It’s also fully customizable to your venue (tone, language, types of answers…).
Over time, HelloResto keeps getting smarter by analyzing previous conversations and improving its accuracy.
3 – How is HelloResto different from a classic chatbot?
Unlike traditional chatbots that follow rigid scripts with predefined buttons, HelloResto uses AI to understand natural language. That means your customers can ask questions freely, as if they were chatting with a real staff member.
While a regular bot can only handle basic, expected queries, HelloResto can manage a wide range of spontaneous questions, even when they’re unclear or poorly written. It adapts to your venue, learns over time, and responds in a personalized, human-like way.
The result : a smoother, more natural customer experience and fewer repetitive messages for your team to handle.
4 – Can HelloResto replace a phone line or a community manager?
HelloResto won’t replace a human entirely, but it can handle up to 95% of recurring questions.
It automatically replies to most messages on WhatsApp, Instagram, or Facebook: opening hours, menu, reservations, directions, events, and more. This significantly reduces manual work and keeps you available even after hours.
For more specific or sensitive inquiries (complaints, custom requests, content creation…), human input is still essential. HelloResto acts as a smart assistant that takes care of repetitive tasks while boosting your responsiveness.
5 – Is HelloResto suitable for all types of restaurants?
Yes, HelloResto adapts to all types of restaurants whether you run a local bistro, a pizzeria, a fine-dining venue, a food court, a tapas bar, or even a beach club.
It’s fully customizable based on how your business operates:
– Do you accept reservations or not?
– Do you offer multiple services (lunch, dinner, brunch)?
– Do you host events?
– Do you change menus seasonally?
HelloResto can be configured to match your tone, workflows, and customer expectations.
The goal: respond fast, no matter your concept, and save time every day.
💬 Features
1 – Which platforms does HelloResto work on?
HelloResto works on all major messaging platforms your customers use:
– Instagram
– WhatsApp
– Facebook Messenger
Other channels like website live chat and (in the future) Google My Business can also be activated based on your needs. We’re constantly working to expand integrations if you need a specific one, just ask us!
Our goal: help you centralize and automate all inbound messages, wherever they come from.
2 – Can HelloResto handle reservations?
We are actively working on this feature. Very soon, HelloResto will be able to automatically manage reservations via WhatsApp, Instagram, or Facebook Messenger.
The bot will ask the right questions (date, time, party size), validate the info, and either connect with your existing reservation tool (e.g. Zenchef, TheFork, Formitable, etc.) or send you the request manually if you prefer.
Result: customers will be able to book in seconds no calls, no clunky forms, and 24/7 availability.
3 – Can the bot answer frequently asked questions (hours, menu, location, etc.)?
Yes, that’s exactly what HelloResto was built for.
It can instantly answer common questions like:
– What are your opening hours?
– Do you have vegetarian options?
– Where are you located?
– Do you offer takeaway?
– Is there parking nearby?
– Are pets allowed?
All these responses are customized to your venue and easy to update at any time.
Your customers get immediate answers and your team handles fewer repetitive messages.
4 – Can I customize the bot’s responses?
Yes, you can fully customize HelloResto’s answers to match your restaurant, tone of voice, and communication style.
You can personalize:
– Opening hours and availability
– Menu presentation
– Reservation confirmations
– Specific replies (parking, allergies, dress code, etc.)
– Even emojis and phrases that reflect your brand!
Our team helps set everything up at the start, and you can easily edit responses later without any tech skills.
5 – Does HelloResto manage orders or only reservations?
At the moment, HelloResto focuses mainly on automated reservation management via messaging apps like WhatsApp, Instagram, and Facebook.
That said, it can also:
– Redirect customers to your online ordering system (if available)
– Answer questions about takeout or delivery
– In some cases, take simple manual orders via message, if you choose to
Full native order management (payments, confirmations, tracking) is not yet available, but it’s part of our future roadmap.
6 – Can I send broadcast or promo messages with HelloResto?
Yes, you can send broadcast messages to your customers on certain platforms, like WhatsApp Business (via "Broadcasts") and Facebook Messenger following each platform’s rules.
This allows you to:
– Promote a special night or event
– Highlight a seasonal menu or offer
– Re-engage inactive customers with exclusive deals
– Build loyalty with targeted messages
These campaigns can be scheduled in advance, segmented by audience (e.g. brunch lovers, evening guests), and managed directly via HelloResto if your plan includes it.
📌 Note: some platforms require opt-in or pre-approved message templates.
7 – Does the bot support multiple languages?
Yes, HelloResto can understand and reply in multiple languages including French, English, German, Spanish, Portuguese, Italian, and more.
The bot automatically detects the customer’s language and adapts accordingly, offering a smooth, natural experience regardless of origin.
If your restaurant welcomes international guests (tourists, expats, etc.), this is a real advantage to:
– Avoid misunderstandings
– Respond faster without manual translation
– Present a professional, welcoming image
📌 You can also tailor responses per language if you want to adapt tone or vocabulary.
🔌 Integrations & Compatibility
1 – Which reservation systems is HelloResto compatible with?
HelloResto works with all major reservation platforms, without needing extra development.
You can either integrate your system (e.g. Zenchef, TheFork, Formitable) or simply receive booking requests directly if you manage them manually.
2 – Can HelloResto be integrated with my website?
Yes, HelloResto can be easily integrated into your website.
You can add a chat widget (like a chat bubble) that redirects visitors to your preferred messaging channel: WhatsApp, Instagram, or Facebook Messenger.
This allows your visitors to ask questions or book directly from your site, no complicated forms, no phone calls.
👉 It’s fast, works with all major CMS platforms (WordPress, Wix, Webflow…), and requires no technical skills. We simply provide a small code snippet to paste.
3 – Can I connect HelloResto to my CRM or marketing tools?
Yes, HelloResto can connect to your CRM or marketing tools, depending on your setup.
You can:
– Sync data directly with certain platforms (on request)
– Use Zapier, Make (ex-Integromat) or webhooks to connect to tools like HubSpot, Mailchimp, Sendinblue, Airtable, etc.
– Export contact data as CSV for manual import or analysis
🎯 The result: better segmentation, automated campaigns, and no lost conversations across channels.
⚙️ Setup & Installation
1 – How long does it take to install HelloResto?
HelloResto is quick and easy to set up.
In most cases, it’s fully installed in 24 to 48 hours, once we receive your basic info (opening hours, menu, reservation links, etc.).
Our team handles everything : setup, customization, and platform integration.
You don’t need any technical skills. Just review the suggested responses and test the bot before it goes live.
2 – Do I need any tech skills to install it?
Not at all! HelloResto is built for restaurant owners, not developers.
Installation and configuration are 100% handled by our team.
You won’t need to:
– Write any code
– Install complex software
– Learn anything technical
We guide you step-by-step to connect your messaging accounts (WhatsApp, Instagram, etc.).
In less than 48h, your smart assistant is up and running.
3 – How does the initial setup work?
The initial setup is simple and fully supported by our team. Here’s how it goes:
Kick-off call (15–20 min)
We collect key info: hours, menu, reservation links, social pages, tone of voice, etc.Bot customization
We write and adapt the automatic replies to match your style (friendly, premium, casual…).Platform connections
We help you link your WhatsApp, Instagram, and/or Facebook accounts, it only takes a few minutes.Testing & validation
You test the bot in real conditions. We tweak anything if needed before launch.Go live
Once approved, your bot is active and ready to reply 24/7.
📌 Total time: usually less than 48h.
4 – Can I try HelloResto for free?
Yes! You can try HelloResto for free with a no-obligation trial.
During the trial period, you get:
– A fully personalized setup
– Access to all key features
– Support to help you test the tool on your own messaging channels
🎯 Goal: show you how much time and stress HelloResto can save before committing to anything.
🔐 Security & Privacy
1 – Are my data secure?
Yes, data security is a top priority at HelloResto.
All data exchanged through our platform is encrypted and stored on secure servers, compliant with industry standards.
We use:
– Encryption at rest and in transit
– Secure authentication protocols
– Restricted access to sensitive data, only by authorized staff
We never sell or share your data or your customers’ data with third parties. You remain the owner of your information.
2 – Is the bot GDPR-compliant?
Yes, HelloResto is fully compliant with the General Data Protection Regulation (GDPR).
This means:
– Customer data (name, number, messages) is handled transparently and securely
– No data is collected or used without consent
– Customers can request access, edits, or deletion of their data at any time
– No personal info is sold or shared
As a restaurant owner, you retain full ownership of your customer data, and HelloResto acts as a data processor in line with legal obligations.
📌 A Data Processing Agreement (DPA) is available upon request for professional users.
3 – Who has access to the conversations?
Only authorized personnel can access customer conversations with HelloResto.
Specifically:
– You (and your team) can view conversations via your messaging platforms (WhatsApp, Instagram, etc.)
– Our support team can access messages only if needed (for support, bugs, customization) and always with your permission
– No third-party has access, and we never sell your data
All data is stored securely, with GDPR-compliant access control and audit logs.
📌 You can disable conversation history if desired, depending on your privacy preferences.